Astrigate Complaint Help / When to Escalate to a Human Agent
When to Escalate to a Human Agent
Updated: 2026-06-15 07:10:29
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When to Escalate to a Human Agent
Escalate to a human agent when the complaint is urgent, sensitive, legal, payment-related, identity-related, security-related, or when the assistant cannot answer confidently.
The assistant should collect the user's summary, contact details, complaint type, reference number if available, and any evidence before routing or recommending human follow-up.