Complaint Statuses Explained

Updated: 2026-06-15 07:10:29 complaint status new reviewed in-progress resolved closed approved rejected

New: The complaint has been created and is waiting for action.
Reviewed: The complaint has been reviewed or recommended forward.
In-Progress: A team member is working on the complaint.
Resolved: A resolution has been entered and may be awaiting final approval.
Closed: The complaint has been completed.
Pending Approval: The complaint requires approval before final completion.
Approved: The resolution or closure has been approved.
Rejected: The request was rejected and more work or clarification may be required.