Astrigate Digital Operations

Account Sign Up and Sign InUsers can create an Astrigate account to manage complaints and follow up from one place. Signing in gives access to portal features available to that user, including complaint records and updates where enabled.If a user cannot sign in, ask them to check the email or phone used for registratio...

Portal NavigationThe main Astrigate portal actions include Home, Lodge Complaint, Track Complaints, Knowledge Center, Sign in, and Sign Up.Use Lodge Complaint when creating a new complaint. Use Track Complaints when you already have a complaint reference. Use Knowledge Center for self-help articles. Use Sign in or Sign...

Using the Knowledge CenterThe Knowledge Center contains help articles that the portal and assistant can use to answer common questions.Search for words related to your issue, such as complaint, tracking, login, privacy, support, documents, or status. If the answer is not available, ask the assistant to create a case or...

DOP Dashboard OverviewThe dashboard summarizes important work items such as complaints awaiting action, tickets awaiting action, tasks, notifications, announcements, and calendar items depending on the user's permissions.If a user cannot see a module, it may be disabled or the user may not have permission for that feat...

Tickets, Tasks, and CalendarTickets are used for internal support and routing. Tasks are used to assign work. Calendar helps users manage schedules, meetings, reminders, and events.When creating a ticket or task, use a clear title, useful description, correct priority, due date where needed, and attach supporting files...

Documents and SigningThe platform can support document storage, private file sharing, document requests, secured filing, and electronic signature workflows when those modules are enabled.Users should give documents clear titles, choose the correct recipient, avoid sharing sensitive files with the wrong person, and conf...